Refund Policy
We are committed to ensuring your satisfaction with every purchase. All products shipped undergo a strict QC before packaging.
If for any reason, you are not entirely happy with your order, we are here to help and get the error rectified.
1. Damaged Goods / Pilferage
On opening the package, if you find any particular product missing or the product is damaged, do not panic. Send us the photo of content on support@copypen.in. We will get back to you with a remedy.
2. Returns
On receiving the photo of damaged product, we will get the same picked up from the delivered address. Please ensure to return the unused product along with the original packing. The amount paid for the product would be credited to your original payment mode. We can also offer credit note for the same amount. The amount can be used for the future purchase.
3. Cancellation After Payment
Normally products are shipped within 2–3 hours of confirmation. If for any reason you want to hold the shipment or change your products, please email us at support@copypen.in or call us. Once the order has been despatched, it cannot be cancelled. However, you may apply for return, once you have received the order. You will be responsible for the cost of shipping. SHIPPING COSTS ARE NONREFUNDABLE.
Credit Note Option
We can also offer a credit note for the same amount, which can be used for future purchases.
Need Help? Contact Us
We're here to assist you
Call or WhatsApp
+91 9797683909
Mon–Sat, 10 AM – 6:30 PM
support@copypen.in
We reply within 24 hours
For returns, refunds, or any order‑related queries, just reach out to us directly. We're happy to assist you!